Contact us
General enquiries
Address
HSBC Bank Oman S.A.O.G.
P.O BOX 240
P.C 112
Sultanate of Oman
Send us your compliments, suggestions or complaints
Your comments matter to us
At HSBC Bank Oman S.A.O.G, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Oman S.A.O.G has a complaint/feedback handling process in place, details of which are provided below.
Branch:
Come visit one of our branches to speak to a corporate customer service manager or relationship manager.
In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.
Write to us:
Click here to send us your compliments, suggestions or complaints
You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.
Escalation of a complaint
If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by emailing customer.experience@hsbc.com
Post: HSBC Bank Oman S.A.O.G., P.O BOX 240, P.C 112, Sultanate of Oman.
A Customer Experience representative will contact you within two working days following receipt of your correspondence.
The HSBC Representative that can be contacted directly for complaints is: Dr. Saud Said Salim Al Shidhani, General Manager and Chief Operating Officer
Office : +968 2494 7296
Email : saud.alshidhani@hsbc.com