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Request a call-back - Your business interests (optional)

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

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Which international markets interest you?

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Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

Business size

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Your market interest

Which international markets interest you?

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A Relationship Manager from HSBC Oman will give you a call within three business days.

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General enquiries

Address

HSBC Bank Oman S.A.O.G.
P.O BOX 240
P.C 112
Sultanate of Oman

Send us your compliments, suggestions or complaints

Your comments matter to us

At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.

Branch:

Come visit one of our branches to speak to a corporate customer service manager or relationship manager.

In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

Write to us:

Click here to send us your compliments, suggestions or complaints

You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

Escalation of a complaint

If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by emailing customer.experience@hsbc.com

Post: HSBC Bank Oman S.A.O.G., P.O BOX 240, P.C 112, Sultanate of Oman.

A Customer Experience representative will contact you within two working days following receipt of your correspondence.

The nodal point for complaints is Ali Al Abri, General Manager, and can be reached at +968 24947656 or +968 99329489.

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